FAQ
1. What is your minimum order quantity?
For most seating products, our MOQ is 50 seats.
For sample orders or small projects, please contact us and we will do our best to offer a flexible solution.
2. What is the general price range of your products?
Prices vary depending on the model, materials, size, and configuration. As a general reference:
- Standard cinema seats: approx. RMB 350–550 per seat FOB
- Auditorium seats with writing tablet: approx. RMB 250–800 per seat FOB
- Premium sofa-style seats: approx. RMB 500–2,500 per seat FOB
Final pricing will be confirmed based on quantity, dimensions, materials, and customization requirements.
3. What payment methods do you accept?
We usually accept T/T bank transfer and cash payment.
4. Do you provide samples? Are samples free?
Yes, samples are available. A sample fee will be charged, and the exact cost depends on the product model and customization requirements.
For large-volume orders, the sample fee may be deducted from the final order amount. Shipping costs are covered by the buyer. Please contact our sales team for details.
5. What is the warranty period for your seats?
We provide a 5-year warranty for structural quality issues, including problems with the frame, welding parts, damping mechanism, and other key structural components.
For damage caused by improper use, such as fabric, foam, or armrest surface damage, we can provide replacement services, but material costs will be charged. Specific warranty terms are subject to the official quotation or contract.
6. Can you customize the seats based on my size or color requirements?
Yes. We offer customization options including fabric color, armrest material, writing tablet size, logo printing, and more.
MOQ and additional costs will depend on the specific customization requirements.
7. How long does production and delivery take after placing an order?
Sample production usually takes 7–15 days, depending on the complexity of the product.
For bulk orders, the standard lead time is around 35 days after sample approval and receipt of the 50% deposit. Sea shipping time is not included.
For large-volume orders or highly customized projects, the lead time may be extended. The final schedule will be confirmed in the contract.
8. Do you provide installation drawings or installation support?
Yes. Each shipment comes with an installation manual and video guide.
9. What types of venues are your seats suitable for?
Our seating products are widely used in:
- Auditoriums, lecture halls, and religious venues
- Cinemas, theaters, and multi-purpose halls
- Hotel banquet halls and conference rooms
- Schools, churches, meeting centers, and public venues
10. Do your products have quality certificates or test reports?
Some of our products come with quality certificates or internal test reports, but not all models include certification by default.
If you have specific certification requirements for a certain product, please let us know. We can confirm whether the relevant documents are available or assist with arranging third-party testing. Additional testing fees can be discussed separately.
